CLASS SIGN UPS
A minimum of three people must be signed up for class two hours before class starts. If there are less than three people signed up, class will be canceled and we will alert anyone signed up by phone/email/text. To ensure class occurs, sign up! In case of inclement weather or emergencies, check the schedule on our app or call the studio! We also post updates on social media so make sure to follow us @ridepdx!
Clients are encouraged to take ALL THE CLASSES at RIdePDX; however, the maximum number of classes a client may take in a single day is two.
If you sign up for multiple classes in one day, you must adhere to the Late Cancelation Policy for all of the classes booked. This policy is also enforced if clients get into class from the Waitlist.
Subscribe to alerts and watch your email and/or texts in case you find yourself on a waitlist. If you get in more than 4 hours before the start of class, you will get an email and/or text alerting you that you’ve been added to class. The Late Cancel policy will be enforced in these instances. If you are added to class from the waitlist and you can NOT attend class please cancel yourself immediately online or call the studio. Please note, once a waitlist is full, you cannot be added to the waitlist.
LATE CANCELS & NO SHOWS
We require four hours notice if you cannot make it to class. You may cancel via the website or by phone. If you cancel your spot in class less than four hours before the class starts, your account will be charged. If you are on a class pack, one class will be deducted from your package. For our 6:15am classes you are required to cancel your reservation by 8:00pm the evening prior or our late cancel policy will be enforced.
Please arrive five (5) minutes before the start of class. Clients arriving more than five (5) minutes after class starts will not be permitted into the studio. If you are not checked in at the front desk three (3) minutes prior to the start of class, RidePDX reserves the right to give your bike away to someone who might be waiting/wanting to attend the class. If you are running late call the studio and we will hold your place for five (5) minutes after the start of class. After the five (5) minute window, you will be considered a late cancel and any late cancellation fees or penalties will occur.
If you must leave early from a RidePDX class, please leave right before the "Final Stretch" so we can keep that part of class calm & tranquil for everyone!
For a RidePDX class, please arrive in comfortable workout attire that you are ready to sweat in. RidePDX's Schwinn bikes are equipped with clips and require cycling shoes with cleats to take class. You can bring your own (the bikes are compatible with SPD and LOOK Delta cleats) or you can rent shoes at the studio. For clients that plan to participate in cycling, we recommend investing in a pair of your own cycling shoes. Socks are required when renting shoes.
CELL PHONES, BLUETOOTH, HEADPHONES
The studio is a tech-free zone. If you’re on-call or need to be available, you may leave your cell phone with our front desk staff. They’ll keep an eye on it and alert you if necessary. This way you can relax and get a great workout without distraction. Kindly leave your bluetooth and corded or wireless headphones outside the studio as well.
If you wear earplugs, make sure they are not blocking out the sound completely. We need you to hear us!
Please dispose of gum before class. If you need a mint, we have mints at the front desk!
CHILDREN & PETS
We are not authorized to watch children while you take class nor can we board or watch pets.
Please bring only water into class - hydration is key! You can bring a water bottle from home and fill up at our cooler or you can purchase water or a RidePDX water bottle.
All sales are final at RidePDX. This includes all products, class packs, memberships, etc. We encourage clients to try on retail items before purchasing!
CLASS PACK EXPIRATIONS & CONTRACTS
20 Class Packs expire one year from purchase date. 5 and 10 Class Packs expire six months from purchase date. Single classes expire 60 days from purchase date. Classes and/or Class Pack expirations cannot be extended. All contracts require 30 days written notice of cancellation before they can be cancelled. Please email email@example.com to notify studio of your request for cancellation. Contracts run in three month increments and will auto renew unless we receive written notice to cancel.
LOST & FOUND
We do our best to make sure any items left behind after class are returned to their rightful owner; however, on the last day of each month, any Lost and Found items will be donated so please alert us immediately if you think you have left something behind.
Please let us know if you have any questions! Thanks a ton for understanding the policies and procedures!
The RidePDX Crew